Challan Pay

Privacy
Policy

Effective Date: August 8, 2025

1. BACKGROUND

1.1 Sproutech Solutions Private Limited, having its office at MGF Metropolis Mall, Ground Floor LG-006, Mehrauli-Gurgaon Rd, Sector 28, Gurugram, Haryana 122002, India (Us, We, or Our) operate the website Challan Pay (the Website). The Website and App, along with all associated software, design, servers, data, user inputs and associated services shall collectively be known as the Platform. The services we provide to you via the Platform shall be known as the Services.

1.2 Welcome to Challan Pay, (we, us, or our). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website and services, which facilitate the online settlement of challans through court, Lok Adalat, and similar mechanisms. This Privacy Policy does not apply to any third-party websites or applications. Please note that you shall visit any third-party sites and apps at your own risk upon conditions laid down in their privacy policies, if any.

1.3 We may change, modify, amend, terminate or replace this Privacy Policy at any time at our discretion. If We change, modify, amend or terminate this Privacy Policy, such modifications will become effective immediately upon posting to the Website and/or App. Your continued use of the Services following any such modification shall constitute your binding acceptance of the updated Privacy Policy, irrespective of whether you have read the updated version.

1.4 We will not use or share your information with anyone except as described in this Privacy Policy and as otherwise permitted by applicable law, regulation, or with your implied consent through continued use of the Services. We use your information for providing and improving the Services. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1.5 You agree to periodically review the current version of the Privacy Policy, as posted on the Website or the App. If you do not agree with the terms of this Privacy Policy, please do not use the Services.

1.6 This Privacy Policy is to be read with, and is an integral part of, our Terms of Use available at Link of terms of use (Challanpay). Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

2. COLLECTION OF INFORMATION

2.1 While using Our services, We may ask you to provide certain personally identifiable information (PII) that can be used to contact or identify You. PII includes, but is not limited to, your name, phone number, postal address, email address and other information that by itself, or in conjunction with other information, can be used to specifically identify you. However, PII does not include aggregated information that, by itself, does not permit identification.

2.2 Information that we collect when you use our services includes:

Personal Data:

When you sign up and register with us through Website and/or App, We ask for certain information. This will include your name, email address, mobile number, and vehicle number.

Log Data:

This Log Data includes information such as your computers Internet Protocol (IP) address, geolocation and geospatial data, browser type and browser version. In case you are accessing the App, we may collect certain mobile device information such as device ID, model number, operating system, global positioning data, application, and other related information. We also collect data on the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, default language and user preferences, and other similar usage related statistics. We may assign each user of the Services unique identifiers to help keep track of future visits.

Payment Data:

Our Services require you to make payments on the Platform. When you are making any payments, we collect billing details from you such as your name, billing address, contact number, payment method and IP address, and then redirect you to a secure payment service provider platform operated by our payments partner(s) such as Razorpay, Paytm and other payment partners which may be added from time to time. We do not store any payment related information such as credit/debit card details and/or bank details.

Use of Cookies and Other Tracking Technologies (Cookie Policy):

We may store session information, cookies, pixels, web beacons and other technologies to recognize your needs and to enhance your experience on our website including improving security, preventing fraudulent activity, and reporting. You have the option to manage your cookies preferences through your browser settings or by opting out of certain third-party tracking mechanisms. Third parties may include marketing agencies, social media networks, analytic services, search engines, etc. However, please note that disabling cookies may limit your ability to access certain features of our website or services.

Controlling Online Interest-Based Ads:

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on other companies websites. These ads may be based on information collected by us or third parties. For example, your geographical location may be used to target an ad for people in your area. These ads may also be based on your activities on our Sites or on third party websites.

3. DISCLOSURE OF YOUR INFORMATION

We may share your information under the following circumstances:

With courts, Lok Adalats, and government agencies: As necessary for challan resolution and compliance with applicable laws.
With service partners under confidentiality agreements: We may engage trusted partners to deliver certain aspects of our services while ensuring that your personal information remains protected and used solely for authorized purposes.
With our affiliates and business associates: Including group companies, investors, marketing partners, and other third parties engaged for legitimate business purposes, under confidentiality agreements where reasonably practicable.
When required by law or government request: We may disclose information as legally mandated or requested by courts, tribunals, regulatory authorities, or other authorized bodies.
In case of business restructuring: If there is a merger, acquisition, restructuring, or sale of business assets, your data may be transferred as part of business continuity, subject to the same obligations of confidentiality.

4. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

To verify your identity and process challan-related services;
To enable challan payment, contestation, or tracking through authorized government portals;
To provide customer support, assistance, and troubleshooting;
To communicate with you about your transactions, updates, or notifications;
To manage our operations, internal record keeping, and improve services;
To send promotional offers, surveys, and marketing communications (only with consent);
To ensure compliance with applicable laws, court orders, and regulatory requirements;
To detect, prevent, and investigate fraudulent or unauthorized activities;
To personalize your experience and recommend relevant services;
To perform analytics and research to improve platform performance;
To enforce our Terms of Use and protect the rights, property, or safety of users and others.

5. RIGHTS WITH RESPECT TO YOUR INFORMATION

You have the following rights regarding your personal data:

Access: You may request access to the personal information we hold about you.
Correction: You may request correction or updates to inaccurate or incomplete information.
Erasure: You may request deletion of your personal data, subject to legal obligations.
Withdrawal of Consent: You may withdraw consent previously given for processing your data.
Grievance Redressal: You can contact our Grievance Officer for concerns or clarifications.

6. INFORMATION RETENTION AND DELETION

We retain your personal and non-personal data for as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, and reporting obligations. Upon completion of your service request, your data may be archived securely and retained for up to three (3) years unless a longer retention period is required by law.

You may request deletion of your data at any time, subject to legal and regulatory requirements.

7. SECURITY MEASURES AND DISCLAIMER OF LIABILITY

We implement commercially reasonable technical and organizational security measures, including encryption, access controls, regular audits, and secure data storage, to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

Therefore, while we strive to use acceptable means to protect your information, we cannot guarantee its absolute security, and we disclaim liability for unauthorized access, hacking, data loss, or other breaches beyond our control.

8. CHANGES TO THIS PRIVACY POLICY

We may modify, revise, or update this Privacy Policy from time to time. Such changes will be posted on this page with the updated “Effective Date”. Your continued use of the Platform or Services after any modification constitutes acceptance of the updated Policy.

9. CONTACT US

For any queries, concerns, or feedback related to this Privacy Policy, please contact us at:

Phone: 9988441033

10. GRIEVANCE OFFICER

Name: Deeksha Varshney

Mobile: 8076110124

Email: Deeksha.varshney@lawyered.in

CIN: U74900DL2015PTC285360