RoadSmart Partner Program

Please read these Terms carefully before enrolling in the RoadSmart Partner Program.

The following Terms and Conditions constitute a legally binding agreement between you and SPROUTECH SOLUTIONS PRIVATE LIMITED (operating under the brand name “ChallanPay”) (“Company”, “ChallanPay”, “we”, “us”, or “our”), being the owner and operator of the RoadSmart Partner Program accessible through the ChallanPay website.

By clicking “I Agree”, “Accept”, or by proceeding with registration on the ChallanPay website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, do not enroll in the Program.

1. Definitions

• Program means the RoadSmart Partner Program operated under ChallanPay.
• Partner / You means the individual (18+), LLP, or Company enrolling in the Program.
• End Consumer means the person whose traffic challan is processed through ChallanPay.

2. Eligibility

2.1 The Program is open to:

• Any individual aged 18 years or above;
• A Limited Liability Partnership (LLP);
• A Company duly incorporated under applicable law.

2.2 The Partner represents and warrants that:

• All information provided during registration is true, accurate, and complete.
• They have full legal capacity and authority to enter into this agreement.
• In case of an LLP or Company, the signatory is duly authorized.

2.3 The Company reserves the absolute right to accept or reject any application without assigning any reason.

3. Nature of Relationship

• The Program enables eligible Partners to refer end consumers for resolution of traffic challans through the ChallanPay platform.
• Upon successful resolution of a challan referred through the Partner’s unique reference mechanism, the Partner shall be eligible to receive a commission in accordance with Clause 5.
• This Program does not create any partnership, agency, employment, franchise, or joint venture relationship.
• You are an independent referral partner and have no authority to bind the Company.

4. Program Structure

• You will receive a unique referral mechanism (QR code) to refer End Consumers.
• Commission shall be payable only upon successful resolution and successful receipt and realization of payment by the Company.
• A challan shall be considered successfully resolved solely at the Company’s determination.

5. Commission Structure

The Partner shall be entitled to a commission for every successfully resolved challan processed through the Partner’s valid reference.

Commission shall not be payable in case of:

• Failed or incomplete resolution
• Chargebacks or refunds
• Fraudulent or duplicate submissions
• Disputed transactions
• Cancellation by the end consumer

The Company reserves the right to reverse or claw back commissions in case of fraud, abuse, misrepresentation, or policy violation.

6. Commission Payment Process

• Commission shall not be automatically transferred.
• The Partner must raise a formal withdrawal request through the designated Partner dashboard or prescribed process.
• The Company reserves the right to withhold payments pending verification, conduct audit of referrals, or suspend payouts in case of suspected misconduct.
• The Partner shall be solely responsible for all taxes arising from commission income. GST applicable on commission shall be borne entirely by the Partner.

7. Partner Obligations

• Promote ChallanPay in a lawful, ethical, and responsible manner.
• Not provide false assurances including guaranteed resolution timelines or assured outcomes.
• Not claim influence over government authorities or preferential treatment.
• Not misrepresent Turnaround Time (TAT).
• Clearly communicate that services are governed exclusively by ChallanPay’s Terms & Conditions.
• Refrain from false, misleading, defamatory, or exaggerated claims.
• Comply with all applicable laws including consumer protection, IT laws, advertising standards, and data protection regulations.
• Not engage in spamming or unauthorized marketing.

8. KYC and Documentation

• Partner shall submit KYC documents including PAN, Aadhaar (where permissible), GST (if applicable), bank details, and entity documents.
• The Company may request additional documentation at any time.
• Commission shall not accrue for withdrawal unless KYC verification is completed.
• Submission of false documents shall result in immediate termination and forfeiture of commissions.

9. Prohibited Conduct

• False representation regarding government affiliation or legal authority.
• Unauthorized use of Company branding or intellectual property.
• Modification of marketing materials without consent.
• Statements exposing the Company to legal or regulatory risk.
• Activities damaging Company goodwill or reputation.

10. Intellectual Property

• All trademarks, logos, software, materials, and content remain the exclusive property of the Company.
• The Partner receives a limited, non-exclusive, revocable license for approved marketing use.
• No ownership rights are transferred.

11. Indemnity

The Partner agrees to indemnify and hold harmless the Company from losses arising from breach of Terms, misrepresentation, violation of law, false assurances regarding timelines or outcomes, or unauthorized claims affecting Company goodwill.

12. Limitation of Liability

• Loss of profit or indirect damages.
• Loss arising from delayed challan resolution or governmental delays.
• Suspension or termination of the Program.

The Company’s maximum liability shall not exceed the unpaid commission amount, if any.

13. Termination

• The Company may suspend or terminate the Partner for breach, fraud, reputational risk, or regulatory concerns.
• Upon termination, unpaid commissions may be withheld pending review.
• The Partner shall cease use of Company branding immediately.

14. Program Modification

The Company reserves the right to modify commission rates, amend Program structure, change payout terms, or discontinue the Program. Updated Terms shall be binding upon publication.

15. Data Protection, Privacy and Information Security

• Partner shall comply with applicable data protection laws including IT Act 2000 and DPDP Act 2023.
• No unauthorized collection or secondary use of End Consumer data.
• No selling, renting, or sharing personal data.
• Partner shall implement reasonable data security measures.
• Data breaches must be reported within 24 hours.

16. Disclaimer of Warranties

The Program is provided on an “as-is” and “as-available” basis. The Company makes no warranties regarding continuity, minimum earnings, resolution timelines, governmental cooperation, or uninterrupted access.

17. Set-off Rights

The Company reserves the right to set off amounts payable to the Partner against damages, refunds, chargebacks, penalties, or losses arising from breach.

18. Assignment

The Partner shall not assign or transfer rights or obligations without prior written consent of the Company. The Company may assign these Terms without restriction.

19. Severability

If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms constitute the complete agreement between the Parties and supersede all prior discussions or representations.